Get in touch

Department Opening times Telephone
Insurance Sales Monday to Friday: 8:30am – 8pm
Saturday: 8:30am – 6pm
Sunday: 10am – 4pm
0800 033 4902
Customer Services Monday to Saturday: 8:30am to 6pm Within UK: 0333 014 4512
Outside UK: +44 1604 210 845
Emergency & Repatriation
Assistance
24/7 Outside UK: +44 1403 288 414
Within the USA: +1 844 780 0639
Within Canada: +1 819 780 0639
Within UK: 01403 288 414

Christmas Opening Hours

Christmas Eve

8:30am – 4pm

Christmas Day

Closed

Boxing Day

Closed

New Year’s Eve

8:30am – 4pm

New Year’s Day

Closed

By email or post

By email (response within 48 hours) info@staysure.co.uk
By post Staysure.co.uk Ltd
McGowan House
Waterside
The Lakes
Bedford Road
Northampton
NN4 7XD

Travel Insurance Claims

Visit our How to make a claim page for more information.

For policies purchased on or after 26th of June 2013 please contact ERV.

Emergency & Repatriation
Assistance
Outside UK: +44 1403 288 414
Within the USA: +1 844 780 0639
Within Canada: +1 819 780 0639
Within UK: 01403 288 414

For other claims

Calling from Telephone
Outside the UK +44 1403 288 410
Inside the UK 01403 288 410