How to submit your claim

We’re here to help your claim journey as easy and stress-free as possible.

If you need to make a claim on your insurance, please check your Validation Certificate to confirm your policy number. We’ll need this information to check your policy and begin to process your claim.

It’s important to contact us as soon as possible about your need to claim. This can help put your mind at ease to check you’re covered and to confirm the information you’ll need to provide us with. To process your claim, we’ll ask for supporting information from you – such as receipts and other documents. This information will vary depending on what you need to claim for.

You can find out more information on what you need to provide us with to be able to submit a claim on your Validation Certificate.

Find out how to submit your claim below.

Have a medical emergency and need to talk to us urgently?

If you need our help urgently while you’re away, then here are the numbers you need to call to get in touch with our Emergency Medical & Repatriation Assistance team:

Our emergency assistance lines are open 24 hours a day, 365 days a year.

Where are you? Number to call
USA and Canada


+1 844 780 0639

This number is freephone when calling from a landline within the USA and Canada. Call charges apply when calling from a mobile.

All other Outside UK: +44 1403 288 414

In UK: 01403 288 414

I need to make a claim on my travel insurance:

How to cancel my holiday

When you want to make a claim to cancel your holiday you’ll need to submit a printed cancellation form. If you would prefer a hard copy to be mailed to you instead of printing at home, please call 01403 288 410.

All the instructions on what information you need to send can be found in the form. Once you’ve finished, simply mail a copy to the address stated in the form.

Download cancellation form

How to make a different type of travel insurance claim

Need to make a claim on your travel insurance or expat travel insurance policy for anything that isn’t cancellation?

This could include medical expenses, baggage, having to cut your trip short or anything else that you’re covered for.

Submit your claim with ease online below.

Claim online for travel insurance

If you don’t want to claim online, you can download and print a paper form to mail to us here:

Other travel insurance claims

For all other travel insurance claims that aren’t listed above, please contact our relevant partners:

Type of claim: Address Telephone/Email/Website
Claims (excluding below) (+44) 1403 288 410
End Supplier Failure Claims
Section 14 – quote your:

  • Policy Number
  • Travel Insurance Policy Name
  • Reference ESFI-V2.18
IPP Claims at Cunningham Lindsey
Oakleigh House
14-15 Park Place
CF10 3DQ
020 8776 8752
Legal Costs and Expenses
Section 9
DAS Legal Expenses
Insurance Company Ltd
DAS House
Quay Side
Temple Back
0117 934 0548
Gadget Cover add-on Supercover Insurance
Waterside House
20 Riverside Way
0203 794 9320
Terrorism Cancellation Reactive Claims Ltd
Attwood House
Mansfield Business Park
Four Marks
GU34 5PZ
01420 383012
Submit your claim online:
Car Hire Excess Waiver 01737 334 292
Submit your claim online:


I need to claim on a different type of policy…

Claim for Holiday Home Insurance

Claim for Golf Insurance