How to submit your claim
We’re here to help your claim journey as easy and stress-free as possible.
If you need to make a claim on your insurance, please check your Validation Certificate to confirm your policy number. We’ll need this information to check your policy and begin to process your claim.
It’s important to contact us as soon as possible about your need to claim. This can help put your mind at ease to check you’re covered and to confirm the information you’ll need to provide us with. To process your claim, we’ll ask for supporting information from you – such as receipts and other documents. This information will vary depending on what you need to claim for.
You can find out more information on what you need to provide us with to be able to submit a claim on your Validation Certificate.
Find out how to submit your claim below.
Have a medical emergency and need to talk to us urgently?
If you need our help urgently while you’re away, then here are the numbers you need to call to get in touch with our Emergency Medical & Repatriation Assistance team:
Our emergency assistance lines are open 24 hours a day, 365 days a year.
|Where are you?||Number to call|
|USA and Canada
|+1 844 780 0639
This number is freephone when calling from a landline within the USA and Canada. Call charges apply when calling from a mobile.
|All other||Outside UK: +44 1403 288 414
In UK: 01403 288 414
I need to make a claim on my travel insurance:
How to cancel my holiday
When you want to make a claim to cancel your holiday you’ll need to submit a printed cancellation form. If you would prefer a hard copy to be mailed to you instead of printing at home, please call 01403 288 410.
All the instructions on what information you need to send can be found in the form. Once you’ve finished, simply mail a copy to the address stated in the form.
How to make a different type of travel insurance claim
This could include medical expenses, baggage, having to cut your trip short or anything else that you’re covered for.
Submit your claim with ease online below.
If you don’t want to claim online, you can download and print a paper form to mail to us here:
- Baggage and money claim
- Cutting your holiday short (curtailment) claim
- Delayed baggage claim
- Medical and other expenses claim
- Missed departure claim
- Personal liability claim
- Travel delay or abandonment claim
Other travel insurance claims
For all other travel insurance claims that aren’t listed above, please contact our relevant partners:
|Type of claim:||Address||Telephone/Email/Website|
|Claims (excluding below)||(+44) 1403 288 410|
|End Supplier Failure Claims
Section 14 – quote your:
|IPP Claims at Cunningham Lindsey
14-15 Park Place
|020 8776 8752
|Legal Costs and Expenses
|DAS Legal Expenses
Insurance Company Ltd
|0117 934 0548|
|Gadget Cover add-on||Supercover Insurance
20 Riverside Way
|0203 794 9320
|Terrorism Cancellation||Reactive Claims Ltd
Mansfield Business Park
Submit your claim online: www.reactiveclaims.com
|Car Hire Excess Waiver||01737 334 292
Submit your claim online: www.axahirecarclaims.com